Our warehouse operates Monday through Friday. Orders are typically processed and shipped within 48 business hours of being placed. For example, if an order is placed on Thursday, it will most likely be shipped on Monday.

Shipping times vary depending on location, but typically arrive within 5-7 days of shipment. We cannot guarantee the accuracy of USPS time frames.

If you’ve just finished placing your order, please email us to let us know as soon as possible and we’ll try to modify your order. If more than an hour has passed, chances are good that our magical warehouse team has already packed and shipped your order! In either case, please contact us at support@mysticbeautyandskincare.com for further assistance so that we can help get your order to you.

If your order has already shipped we’ll wait for it to make its way back to us before sending your order out again.

Tracking says delivered, but no package in sight? Don’t panic! Sometimes carriers get ahead of themselves and mark it delivered a little early. Please allow 3 business days to show up on your doorstep.

Still no sign of it? Reach out to us at support@mysticbeautyandskincare.com within 7 days of the delivery date, and we’ll try and help track it down.

You can return unopened products within 7 days of receiving your order.

Here’s the deal: you’re on the hook for the return shipping fee. You can purchase a label on your own at the post office, or we can send you a return label to make life easier. The cost of the label will simply be deducted from your refund.

Once we process your return, it can take up to 14 days for the refund to show up. The timing depends on your bank’s speed—some are quick, others may take up to two weeks.